Prescriptions will only be processed up to 7 days before the prescription is due. If you require a prescription earlier than this, please attach a note to the repeat slip or add a comment to your online request.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- By using our online services, SystmOnline. If you are not registered to use this service, please register for our online services
- In person – tick off the medication you require on your repeat prescription list and drop it in to the dispensary. If the surgery is closed, you can put it through the letterbox. If you don’t have your printed list, you can write what you need on a piece of paper.
- By post – please address the envelope to ‘The Dispensary’ at the surgery at which you are registered (enclosing a stamped, self-addressed envelope if you wish the prescription to be sent back to you).
- NHS App – you can see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Dispensing
We are allowed to dispense only to those patients who live more than one mile from a pharmacy. All other patients may take their prescriptions to any pharmacy.
Prescription charges apply at the rate set by the government and must be paid for when your medicines are collected. Proof of exemption from payment should be shown when signing the back of the prescription form.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Prescription charges
Find out more about prescription charges (nhs.uk).
Medication reviews
The practice aims to review all patients on repeat medications at least once a year in the same month as their birthday. You may, of course, see a doctor or nurse at any other time if you need to, but we will always aim to coordinate your number of repeat prescriptions to run out in your birthday month to prompt review.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Hospital Discharge
If you have been discharged from hospital or have been seen in a clinic at the hospital and they are requiring a new medication/change of medication for you, we cannot process this until we have a clinic letter. If you bring in a letter with the medication details we can get the medication sorted.
It will take 2 working days to process like all other prescription orders.
Electronic Prescription Service (EPS)
The electronic prescription service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
SystmOnline
